Products sold by Wayne Ritchies come with consumer guarantees and a minimum manufactures warranty of 12 months. A manufactures warranty covers defects that occurs during the manufacturing process that result in the product having poor performance or being unfit for use. Manufactures warranty does not cover misuse or accidental damage. Minor faults such as delaminations, broken clips, ratchets, laces and tube inners or other replaceable parts will be repaired in a reasonable time frame. Serious faults that hinder use and cannot be repaired such as cracks and tears will be replaced, or a store-credit issued for the same value. In the event of a defect, please visit Wayne Ritchies in-store, or submit via the online form. Purchase history must be provided for all claims so please submit your original purchase receipt or invoice. In some cases, a bank statement showing the original purchase date is applicable.